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Gift Vouchers

Gift Vouchers available to purchase HERE

Some of the most frequently asked questions are shown below. We hope these will be of assistance but if you are still unsure about any aspect of our service, please ring our helpline number: 07877 515413.

How do I contact Always Keepsakes and Castings?
You can contact us by email at customerservice@alwayskeepsakesandcastings.co.uk or call our helpline 07877 515413, Monday to Friday 9.30am - 2.30pm or 4.30pm - 8pm.

How will I know if my order is placed and being processed?
As soon as you place your order you will receive an email informing you that your order has been received and is being processed.

Ahead of your requested delivery date you will receive a further email informing you that your Gift Voucher or Gift Card order has been despatched to your chosen recipient.

'Query' Orders: If there is a query with your Gift Voucher order you will be contacted by email or by telephone. Typical queries include incomplete delivery addresses or where undelivered goods have been returned to our offices.

'Failed' Orders:  Gift Vouchers are not like cash, nor can be exchanged for cash, and we still undertake rigorous checks to help reduce the incident of fraud. On some occasions we may be unable to proceed with an order. In this case you will be informed by email. If you feel that your order has been 'failed' unjustly, please place another order on our website using a different form of payment. Please be aware that we reserve the right not to discuss the reasons why an order might be 'failed'.

How are my Gift Vouchers delivered?
We use Royal Mail 2nd class for all our deliveries.
You should normally allow 2-4 working days for delivery of your vouchers. During the peak Christmas period delivery may be delayed and we advise that orders for Christmas are placed in good time.

Please also note, Royal Mail do not deliver on Sundays or Bank Holidays.

Where do you deliver to?
We can deliver gift vouchers to anywhere in the UK.

If you require delivery to anywhere other than these areas, please contact our helpline on 07877 515413, Monday to Friday 9.30am - 2.30pm or 4.30pm - 8pm.

Are there any other restrictions on delivery?
Royal Mail do not deliver on Sundays or Bank Holidays.

A limited delivery service will be in operation in the week immediately after Christmas. For further details of this please ring our helpline. Also, due to the high volume of orders at Christmas we advise customers to order early for Christmas delivery.

What if I have made a mistake on my order?
If you have made a mistake please call our helpline on 07877 515413, Monday to Friday 9.30am - 2.30pm or 4.30pm - 8pm, quoting your order reference number. We will do our utmost to try and make any necessary changes.

What do I do if I have any special requirements for my order?
A customer notes box is available during the order process. Typical requirements might include a request for specific voucher denominations or additional delivery instructions. We take note of all customer requirements and try to accommodate all reasonable requests.

Where can the vouchers be spent?
Gift Vouchers are sold for either our events, on line ordering or at our studio.

Do gift vouchers have an expiry date?
The gift vouchers sold by Always Keepsakes and Castings have an expiry date of one year. However due to Covid - 19 and lockdowns all vouchers issued after December 2019 are valid until June 2022.

Can I choose different types of vouchers on the same order?
Yes you can. Select a range of voucher values. The only restrictions to this are that delivery is all to one address.

How can I pay for my gifts?
Always Keepsakes and Castings accepts payment from all major credit/debit cards at checkout. Our site is fully secure, using a Secure Trading server with state of the art encryption and secure sockets layer (SSL) technology. We do not store your credit/debit card details online.

What do I do if I need a receipt for my order?
Please indicate on the customer notes section that you require an invoice. This will be sent to the sender's address, unless specified otherwise, and may take a few days to be processed. Alternatively ring our helpline number quoting your order reference number.

When will payment be taken from my account?
Always Keepsakes and Castings utilises an automatic online payment process. Your payment will be taken from you as soon as you place your order and you receive an order confirmation email. If payment has been unsuccessful you will be notified during the order process by online screen messages and email.

If an order is subsequently 'failed' following our additional checks, then a full refund will be made to the debit/credit card used. Please note that we reserve the right not to discuss the reasons why an order might be 'failed.'

What will appear on my credit card statement?
Your credit card statement will read Always Keepsakes and Castings and the charge will be in UK Sterling and converted to your own currency if necessary.

Can I order larger amounts of gift vouchers?
It is possible to order larger amounts of gift vouchers. There is no maximum or minimum limit.

Is Always Keepsakes and Castings secure? What do you do with customer details?
Please visit our privacy page for your answer.

Do I have to pre-register to visit the site?
No. Always Keepsakes and Castings believes that online shopping should be easy. We only take your details once you have become a customer, not before.

How do I search for the most appropriate gift vouchers?
The simplest way to add a gift voucher is to view the full range. This displays all the vouchers available to buy. Just add to purchase the amount available. Multiple purchases are available to make up to the total you would like.



  • Gift Voucher

    Gift Voucher

    Gift Voucher

    Click drop down menu for price options

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